Thank you for shopping with VedicGlow. We work hard to ensure that our customers receive high-quality products in perfect condition. If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Return
We accept returns only under the following conditions:
✔ Wrong Product Received
If the product delivered is different from what you ordered.
✔ Damaged or Defective Product
If you receive a product that is leaked, broken, or physically damaged.
✔ Expired Product
If the product delivered is past its expiration date.
2. Conditions for Return
To qualify for a return:
The product must be unused and unopened.
The product must be returned in its original packaging.
A return request must be raised within 48 hours of delivery.
Proof such as photos or videos of the damaged/wrong product must be submitted.
If the product has been used, partially used, or altered, it cannot be returned.
3. Non-Returnable Products
For hygiene and safety reasons, the following cannot be returned:
Used or opened products
Personal care items once unsealed
Products damaged due to misuse or negligence
Items purchased during clearance or on final sale (if mentioned)
4. Refund Policy
Once your return request is approved:
a. Refund Method
Refunds will be processed through:
Original payment method
Or store credit (wallet) if preferred
b. Refund Timeframe
Refunds may take 5–7 business days to reflect in your account, depending on your payment provider.
c. Shipping Charges
Shipping charges are non-refundable, except in cases of damaged or incorrect products.
5. Replacement Policy
If eligible, we can offer a replacement instead of a refund. A replacement will be shipped only after the returned product is inspected.
Replacement may not be available for temporarily out-of-stock items.
6. Order Cancellation
a. Before Dispatch
Orders can be cancelled before dispatch by contacting our support team.
b. After Dispatch
Once shipped, the order cannot be cancelled. You may request a return only if eligible under the above conditions.
7. How to Raise a Return Request
Please contact our support team within 48 hours of delivery.
Our team will review and get back to you within 24–48 hours.
8. Damaged Products During Return Pickup
If the product gets damaged during return pickup due to poor packaging by the customer, the return may be rejected. Please pack returned products securely.
9. Exchanges
We currently do not offer product exchanges unless the item delivered is defective or incorrect.
10. Contact Us
For questions about returns or refunds, contact:
VedicGlow – Customer Support 📍 86, Ring Road, Ring Road, above Santosh Electronics Vidhyavihar Colony, Nagpur, Maharashtra 440022 📩 support@vedicglow.com 📞 91455 16111
